SM
Sandile M
1 reviews | Active since Jun 2023
30 Jun 2023, 12:13
Paid Up letter/Settlement
Worse service ever. I settled my account on the 19th of June 2023 and till this day 30 June 2023. It is like rocket science just to get a paid up letter, Something that should just take a day to do after funds are confirmed received.
Definitely I will never ever use or recommend Direct Axis ever again.
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Replies (2)
DirectAxis's replyOfficial
30 Jun 2023, 12:39Hello Sandile,
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
DirectAxis's reply30 Jun 2023, 12:39
Official
Hello Sandile,
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
SM
Sandile M's updateReviewer Update
04 Jul 2023, 11:39No one has still attempted to make contact with me or resolve my issue
SM
Sandile M's update04 Jul 2023, 11:39
Reviewer Update
No one has still attempted to make contact with me or resolve my issue