1 reviews | Active since Dec 2016

01 Oct 2018, 19:49

Paid up letter request

Good day

I have been requesting a paid up letter from the 15th of September Every consultant I have spoken to has given me a different email address to send the pop and request the letter from.The last person I spoke to was Jesfestine Lewis on the 26th of September and she said she would immediately send it after providing me with her direct email.I am still waiting for it I have escalated this matter but no one is assisting me at all.Can someone please urgently assist me with this matter.

0
Replies (4)
DirectAxis
DirectAxis's reply02 Oct 2018, 09:17
Official

Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis

's update02 Oct 2018, 10:32
Reviewer Update
Good day,the consultant sent me an incorrect paid up letter it is not for the account I requested for.
DirectAxis
DirectAxis's reply02 Oct 2018, 16:25
Official

Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you!

's update02 Oct 2018, 16:30
Reviewer Update
Thank you I have received the letter.