NK
Ntsoaki K
1 reviews | Active since Feb 2021
23 Feb 2021, 10:49
Paid Up Letter Nightmare
I have been calling DirectAxis for months now requesting a paid up letter. Every time I get told my account is with the Legal Department. When I call the legal department I never get through. The lines are always "currently busy" and I get disconnected without speaking to anyone. This is absolutely the worst customer service. My life is on hold now due to this.
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DirectAxis's replyOfficial
23 Feb 2021, 13:46Hello Ntsoaki, We’ve received your review. Please accept our humble apologies for the inconvenience caused in the process of trying to get a paid up letter from us. We'll escalate the matter to our Accounts Support Team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply23 Feb 2021, 13:46
Official
Hello Ntsoaki, We’ve received your review. Please accept our humble apologies for the inconvenience caused in the process of trying to get a paid up letter from us. We'll escalate the matter to our Accounts Support Team and arrange for a consultant to call you. Team DirectAxis