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Phumzile M
1 reviews | Active since Apr 2018
15 Mar 2021, 21:53
Paid up letter
I have been requesting my loan account to be updated because I have settled the loan on the 6 March and it reflected on their account on the 8 March.The settlement amount was valid for 10 working days.I have been promised a paid up letter up to today.
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DirectAxis's replyOfficial
16 Mar 2021, 09:51Hello Phumzile Thank you for reaching out to us. We have received your settlement payment - thank you. Our closure process takes up to 10 business days. We’ll escalate your query to our Customer Care support team and have them send your paid-up letter as soon as your account is closed. Team DirectAxis
DirectAxis's reply16 Mar 2021, 09:51
Official
Hello Phumzile Thank you for reaching out to us. We have received your settlement payment - thank you. Our closure process takes up to 10 business days. We’ll escalate your query to our Customer Care support team and have them send your paid-up letter as soon as your account is closed. Team DirectAxis
DirectAxis's replyOfficial
24 Mar 2021, 16:58Hello Phumzile,
You will be happy to know that your account has been closed and we have emailed the paid up letter to your email address.
Please confirm receipt when you receive it.
Team DirectAxis
You will be happy to know that your account has been closed and we have emailed the paid up letter to your email address.
Please confirm receipt when you receive it.
Team DirectAxis
DirectAxis's reply24 Mar 2021, 16:58
Official
Hello Phumzile,
You will be happy to know that your account has been closed and we have emailed the paid up letter to your email address.
Please confirm receipt when you receive it.
Team DirectAxis
You will be happy to know that your account has been closed and we have emailed the paid up letter to your email address.
Please confirm receipt when you receive it.
Team DirectAxis