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Nthabiseng M
1 reviews | Active since Feb 2020
03 Feb 2020, 12:56
Paid up letter
I have experienced worst customer service with Direct axis. October 2019 I had settled my loan as a means of lump sum, but my credit report still reflects that I'm in arrears. They didn't submit my paid up letter to be updated at the credit bureau and this affects my credit rating negatively. Despite a number of times I communicated with them, my issue hasn't been resolved
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DirectAxis's replyOfficial
03 Feb 2020, 13:42Hello, thank you for letting us know. We're looking into this urgently and will be in touch with you as soon as we've gathered more information. Team DirectAxis
DirectAxis's reply03 Feb 2020, 13:42
Official
Hello, thank you for letting us know. We're looking into this urgently and will be in touch with you as soon as we've gathered more information. Team DirectAxis
NM
Nthabiseng M's updateReviewer Update
03 Feb 2020, 16:44More information how,whereas you haven't asked for my reference number,email or full names? How will you gather that information without knowing who this is???
NM
Nthabiseng M's update03 Feb 2020, 16:44
Reviewer Update
More information how,whereas you haven't asked for my reference number,email or full names? How will you gather that information without knowing who this is???