Paid up letter

Had personal loan i took with Direct Axis and went on debt review but the i settled that account in full but the scoop was handed to Sigma SA the full payment went to Sigma SA as it was handed to the Sigma SA provided me with a letter confirming account is oaid in full but letter provided its bot a paid up letter i called Sigma SA ti get oaid up letter but with account number and refer Of the account could not found any records they inform me to call Direct Axis directly which i did got an agent with bery bad attitide and told me must call tomorrow these is urgent account was closed in October 2019 i need to get paid up letter so that i can get my clearance certificate and remove the flag under my name need Direct Axis provide me with a letter or Call Sigma SA to issue me with a paid up letter not confirmation of account account had with direct a is*** can someone email me that paid up letter urgently to me via email ***