1 reviews | Active since Oct 2016

18 Oct 2016, 09:35

Paid up letter

<p>terrible service received from Direct axis...my loan has been paid up in full never missed and payments and still I await a paid up letter ...Every time I call direct axis they blame Wesbank for the delay ...I have used R500 airtime calling all the time for the whole month of October getting transfered from department to department even the team leaders and supervisors can't assist or speed up the process...WHAT BULL ****.......NEVER WILL I DO ANY BUSINESS WITH THEM OR EVEN REFER THEM...This is also affecting my application for a home loan ....its so strange how when the loan companies want people to take loans the process is so easy but when we as clients need help we can't get the help we require...</p>

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Replies (6)
DirectAxis
DirectAxis's reply18 Oct 2016, 09:42
Official

Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon.

DirectAxis
DirectAxis's reply18 Oct 2016, 11:38
Official

Hello, our system is currently offline, the WesBank team is doing its best to ensure that we are up and running as soon as possible.

DirectAxis
DirectAxis's reply18 Nov 2016, 09:59
Official

Hello, we're pleased that you're happy with the manner in which your concerns have been dealt with and settled. Thank you for getting in touch!

DirectAxis
DirectAxis's reply18 Nov 2016, 09:59
Official

Hello, we're pleased that you're happy with the manner in which your concerns have been dealt with and settled. Thank you for getting in touch!

DirectAxis
DirectAxis's reply18 Nov 2016, 09:59
Official

Hello, we're pleased that you're happy with the manner in which your concerns have been dealt with and settled. Thank you for getting in touch!

DirectAxis
DirectAxis's reply18 Nov 2016, 09:59
Official

Hello, we're pleased that you're happy with the manner in which your concerns have been dealt with and settled. Thank you for getting in touch!