1 reviews | Active since Jul 2016
paid up information not correctly updated on credit report
<p>Gooday, i paid up my personal loan account in September 2015, however my credit report shows that ive only paid it up June 2016. This affects how much longer it will stay on my report as records are kept for 2 years after paid up. Account number BAU58004S</p>
Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We are able to confirm that a consultant has been in touch with you and resolved the matter.
We are pleased that we could assist you and resolve the matter. Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We are able to confirm that a consultant has been in touch with you and resolved the matter.
We are pleased that we could assist you and resolve the matter. Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Thank you so much for your prompt assistance Samantha Robertson. It was a pleasure dealing with you. Its unfortunate that it took me so long to get to the right person and that I had to take my matter to Hello Peter when i found no joy internally.
Thank you so much for your prompt assistance Samantha Robertson. It was a pleasure dealing with you. Its unfortunate that it took me so long to get to the right person and that I had to take my matter to Hello Peter when i found no joy internally.
Hi
We are happy that Samantha was able to assist you and will pass your gratitude on to her.
Please feel free to contact us should you need any further assistance.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We are happy that Samantha was able to assist you and will pass your gratitude on to her.
Please feel free to contact us should you need any further assistance.
Kind regards,
DirectAxis Customer Relationship Management Team