AE
Alan E
1 reviews | Active since Aug 2013
31 Jul 2020, 11:50
Paid up account still reflecting as outstanding.
I have been till recently under debt review. I had an account at direct axis (account number DSL 04180E). I have a paid up letter dated 03 April 2020. This account is still reflected as outstanding at Compuscan. Legally they have 21 business days to remove it, and reflect it as paid up. This is now negatively affecting my credit rating.
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Replies (3)0
Replies (3)
DirectAxis's replyOfficial
31 Jul 2020, 13:50Hello Alan, We’ve received your review. Please accept our humble apologies for any inconvenience caused. We'll pass this onto our Customer Relationship Management team who contact you directly. Team DirectAxis
DirectAxis's reply31 Jul 2020, 13:50
Official
Hello Alan, We’ve received your review. Please accept our humble apologies for any inconvenience caused. We'll pass this onto our Customer Relationship Management team who contact you directly. Team DirectAxis
AE
Alan E's updateReviewer Update
31 Jul 2020, 17:28Thank you
You cannot even get past your call centre operator's. They refuse to put you onto a team leader/supervisor. I leave my name and number, no one gets back to you. This has also been reported to direct axis via email, c/c to the credit ombudsman, and the National Credit Regulator.
Looking forward to someone calling me to resolve this issue asap.
Kind Regards
Alan Emett
***
You cannot even get past your call centre operator's. They refuse to put you onto a team leader/supervisor. I leave my name and number, no one gets back to you. This has also been reported to direct axis via email, c/c to the credit ombudsman, and the National Credit Regulator.
Looking forward to someone calling me to resolve this issue asap.
Kind Regards
Alan Emett
***
AE
Alan E's update31 Jul 2020, 17:28
Reviewer Update
Thank you
You cannot even get past your call centre operator's. They refuse to put you onto a team leader/supervisor. I leave my name and number, no one gets back to you. This has also been reported to direct axis via email, c/c to the credit ombudsman, and the National Credit Regulator.
Looking forward to someone calling me to resolve this issue asap.
Kind Regards
Alan Emett
***
You cannot even get past your call centre operator's. They refuse to put you onto a team leader/supervisor. I leave my name and number, no one gets back to you. This has also been reported to direct axis via email, c/c to the credit ombudsman, and the National Credit Regulator.
Looking forward to someone calling me to resolve this issue asap.
Kind Regards
Alan Emett
***
AE
Alan E's updateReviewer Update
04 Aug 2020, 12:31Sorry but when is this likely to happen?
It is now 12:30, have had no contact.
I have reported this to the National Credit Regulator, as well as the credit ombudsman.
Kind Regards
Alan Emett
***
***
It is now 12:30, have had no contact.
I have reported this to the National Credit Regulator, as well as the credit ombudsman.
Kind Regards
Alan Emett
***
***
AE
Alan E's update04 Aug 2020, 12:31
Reviewer Update
Sorry but when is this likely to happen?
It is now 12:30, have had no contact.
I have reported this to the National Credit Regulator, as well as the credit ombudsman.
Kind Regards
Alan Emett
***
***
It is now 12:30, have had no contact.
I have reported this to the National Credit Regulator, as well as the credit ombudsman.
Kind Regards
Alan Emett
***
***