Paid up account on 3 July still not removed from my credit bureau report??? Do not use their services!!

I need to go for a corneal transplant but because Direct Axis seems to have difficulty updating my credit report on Compuscan(Experian) I cannot qualify for finance. Paid the account on 3rd of July and is not updated on Compuscan - Waited until 30 July to complain....You acknowledge my compliant as per below but still no feedback. Can someone please look into this I feel like I'm being ignored and invalidated by your sloppy service or lack thereof..... I would like to move on with my life and get finance for my operation.... How do you expect people to make use of your services if you cannot update their credit reports accordingly...I paid multiple accounts in July and only your account is reflecting on my record as arrears with a balance owing!!!! from: roberto sass to: *** date: Jul 30, 2020, 3:25 PM subject: Debt settled on 3 July - Outstanding balance still not removed from my credit report Complaints <***> to: roberto sass Complaints <***> date: Aug 6, 2020, 4:19 PM subject: RE: Debt settled on 3 July - Outstanding balance still not removed from my credit report