Paid Up Account Not Closed

Item: DirectAxis
Rating: 1
Author: Mthokozisi S

I settled my direct axis loan on the 09/02/2021, my payment is reflecting on my loan account. I have called and sent closure requests via email but until now, my account is still not closed. Customer service and customer experience at direct axis is at the lowest level. I demand that direct axis close my account today and provide me with a paid-up letter.

Helpful (0)

Replies (2)

DirectAxis's replyOfficial

23 Feb 2021, 08:01

Hello Mthokozisi,

Thanks for reaching out to us.

We apologise for any inconvenience caused. We care about our customers and always try to assist them as efficiently as possible.

We have escalated the matter to our Accounts department who will get to the bottom of this and make sure your matter is resolved.

We will also make sure to keep you in the loop until everything is cleared up.

Team DirectAxis

DirectAxis's reply23 Feb 2021, 08:01

Official

DirectAxis's replyOfficial

09 Mar 2021, 10:04

Hello Mthokazisi,

We are pleased to let you know that everything has been sorted.

Please reach out to us should you require any further assistance.

Team DirectAxis

DirectAxis's reply09 Mar 2021, 10:04

Official

Hello Mthokazisi,

We are pleased to let you know that everything has been sorted.

Please reach out to us should you require any further assistance.

Team DirectAxis