P

I don't know how to be a good customer or client, i've been having +- 2 -3 now and never skipped a payment and all I've been trying to do is to be a good customer or client to them and by doing so, I've called their call center in the 1st week of December 2020 for them to do an early deduction for this month on the 04/12/2020, arrangement was done and confirmed telephonically as much they their calls are recorded. Come the date of 04th no deduction went through they did even attempt to deduct and being me again "a good customer" I called them again trying to found what's happening this time i was sent from pillar to post told that I must hold on I've transferred I'll be holding till phone got cut off and call again do another arrangement for the 21/12/2020 still no deduction again, call again make arrangement for 23/12/2020 and was told it deduct the 23rd midnight guess what nothing happened. To my suprise this morning I receive an email from them dated 22/12/2020 confirming that I made and arrangement with them to deduct on the 22/12/2020 and today is the 24th no deduction went through and guess what on the attachment I receive from them the bank account written there it's very wrong, so it makes me wonder that all these years being paying this loan which bank account are they deducting from.