rM
rifqa M
1 reviews | Active since Aug 2013
16 Apr 2021, 11:23
Oversettled and debited again
This is the 3rd time now I’ve begged for a response phone call or anything from Directaxis on this forum. I’ve asked for a call back on Twitter, I’ve emailed 6 times to their customer service, I’ve called 20 times. Still no assistance or help. I’ve oversettled my loan and was debited after the account was paid up. What I did get was a email showing a account with no balance , but confirmation of a another deduction on the 27 of this month. Can someone contact me please. I cannot be debited again. I need to be refunded. Why am I begging like this? You guys have no interest in assisting your customers
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Replies (4)0
Replies (4)
DirectAxis's replyOfficial
16 Apr 2021, 13:26Hello Rifqa, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get your account closed. There is a technical issue that is affecting the accounts closure system, we have flagged this as a matter of urgency. Our teams are currently dealing with your query and we will continue to monitor your account until it is closed and keep you posted. Team DirectAxis
DirectAxis's reply16 Apr 2021, 13:26
Official
Hello Rifqa, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get your account closed. There is a technical issue that is affecting the accounts closure system, we have flagged this as a matter of urgency. Our teams are currently dealing with your query and we will continue to monitor your account until it is closed and keep you posted. Team DirectAxis
rM
rifqa M's updateReviewer Update
16 Apr 2021, 14:13I’ve been checking other reviews and some clients have been refunded. This had been a month of back and forth. Surely your technical issue should not take this long? I’ve been calling and writing since March the 15.
rM
rifqa M's update16 Apr 2021, 14:13
Reviewer Update
I’ve been checking other reviews and some clients have been refunded. This had been a month of back and forth. Surely your technical issue should not take this long? I’ve been calling and writing since March the 15.
rM
rifqa M's updateReviewer Update
19 Apr 2021, 10:22Can I please receive a reference number? I need to take this matter further with the ombudsman as I’ve now had to use my credit card as you still haven’t issued my refund, and there is no timeline given to when this would be resolved. Just the same automated message that everyone gets
rM
rifqa M's update19 Apr 2021, 10:22
Reviewer Update
Can I please receive a reference number? I need to take this matter further with the ombudsman as I’ve now had to use my credit card as you still haven’t issued my refund, and there is no timeline given to when this would be resolved. Just the same automated message that everyone gets
DirectAxis's replyOfficial
19 Apr 2021, 14:55Hello Rifqa,
Please accept our apologies once again. We have our final update regarding your concerns. Your refund has been paid out today and should be available within the next 24-48 hours.
We are also able to confirm your account is now closed and a Nil Bal letter has been emailed to you.
Should you require further assistance do let us know.
Team DirectAxis
Please accept our apologies once again. We have our final update regarding your concerns. Your refund has been paid out today and should be available within the next 24-48 hours.
We are also able to confirm your account is now closed and a Nil Bal letter has been emailed to you.
Should you require further assistance do let us know.
Team DirectAxis
DirectAxis's reply19 Apr 2021, 14:55
Official
Hello Rifqa,
Please accept our apologies once again. We have our final update regarding your concerns. Your refund has been paid out today and should be available within the next 24-48 hours.
We are also able to confirm your account is now closed and a Nil Bal letter has been emailed to you.
Should you require further assistance do let us know.
Team DirectAxis
Please accept our apologies once again. We have our final update regarding your concerns. Your refund has been paid out today and should be available within the next 24-48 hours.
We are also able to confirm your account is now closed and a Nil Bal letter has been emailed to you.
Should you require further assistance do let us know.
Team DirectAxis