OVER DEBITED ACCOUNT - REFUSAL TO REFUND MY FUNDS.

My Name is Mr H Govender, I have taken out a personal loan with Direct axis last year and paid up this account in according to their settlement letter on the 3/07/2019. There was a small balance left over of R197.34, which was supposed to be debited on the 25/07/2019. Instead Dirext Axis had taken their full debit order amount of R1410.21, upon enquiry of a refund of R 1212.87 on the 26/07/2019 at 10.07am, i was advised by Thandeka Sithole, that my money will be refunded in 5 to 10 working days.

I have made numerous calls after the waiting period to find out why i have not received my refund as yet, and i was still told that i need to wait anoter 5 to 10 working days. I even spoke to their team leaders and manager. This is now becoming unacceptable, as i have waited the period to be refunded and now this company is just bull****ting me around, and dont even care that they have put me under unnecessary predicaments, as the money they have taken and was set for other debit orders, I urgently require feedback on this query, or else i will take this up with NCR, the consumer council and also the ombudsman.

Regards H Govender