MZ
Mandisa Z
1 reviews | Active since Oct 2014
01 Jun 2020, 15:20
Outstanding Refund from 25 April 2020
I got approved for the COVID Cashflow Relief , however DA debited my account on the 25 April 2020. I rep**** to the refund sms that they sent , they were supposed to refund me within 10 working days and they haven't. I have called 3 times and I am told I will receive my refund shortly but I still haven't . Please refund me , I need the money hence I app**** for the Cashflow Relief.
Helpful (0)
Replies (1)0
Replies (1)
DirectAxis's replyOfficial
01 Jun 2020, 16:34Hello Mandisa, We have received your review. Apologies, this isn't the experience we aim to provide. We care about our customers and we are trying our best to be able to assist all of those who are experiencing additional financial difficulties at this time. We've followed-up with our COVID-19 support team and will feedback as soon as possible. Team DirectAxis
DirectAxis's reply01 Jun 2020, 16:34
Official
Hello Mandisa, We have received your review. Apologies, this isn't the experience we aim to provide. We care about our customers and we are trying our best to be able to assist all of those who are experiencing additional financial difficulties at this time. We've followed-up with our COVID-19 support team and will feedback as soon as possible. Team DirectAxis