CB
Candice B
1 reviews | Active since Jun 2021
17 Jun 2021, 11:37
Outraged, ****** former customer of Direct Axis!!!
After making countless calls to the customer service department regarding my accountmy calls get cut off, I keep getting put through to the wrong department, I am so livid, they are soo kick to dish out loans and so quick to rob you of your right full refund, added to that they continue taking debit orders off my account and nobody wants to give me information regarding my statement as I am convinced that my bank settled more than what was required at the time. Now because my bank didn't ask for a settlement amount they feel privy to rob me!!!! ?????This is an outrage, someone senior from Direct axis needs to advise what the hell is going on here. Robbing people is a crime!!!!
Helpful (0)
Replies (1)0
Replies (1)
DirectAxis's replyOfficial
17 Jun 2021, 15:48Hello Candice, Thank you for reaching out to us. When requesting to have your account settled, a settlement letter is drafted, and after receiving your funds the account automatically goes into a closure process. The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you. If you have not requested the settlement quotation this process will have to be logged manually and can take up more time. Nedbank is not affiliated with DirectAxis and would still need to contact us to request the settlement quotation. Creditors make use of viewing your balance on your credit profile which is not always accurate. Your refund has been paid out to you for the advance amount on 1 June, all interest charged after the settlement payment was received was written off before the account was closed. We've escalated your query to our Customer Relationship Management Team and a consultant will be in touch with you. Team DirectAxis
DirectAxis's reply17 Jun 2021, 15:48
Official
Hello Candice, Thank you for reaching out to us. When requesting to have your account settled, a settlement letter is drafted, and after receiving your funds the account automatically goes into a closure process. The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you. If you have not requested the settlement quotation this process will have to be logged manually and can take up more time. Nedbank is not affiliated with DirectAxis and would still need to contact us to request the settlement quotation. Creditors make use of viewing your balance on your credit profile which is not always accurate. Your refund has been paid out to you for the advance amount on 1 June, all interest charged after the settlement payment was received was written off before the account was closed. We've escalated your query to our Customer Relationship Management Team and a consultant will be in touch with you. Team DirectAxis