Only do there work once exposed

This is now my second complaint within a month. the first one was well dealt with and changed my frown to a smile but now im frowning again.<br> <br> i have contacted you guys to close my account and with the help of your complaints department this was done. however a few days after i received my paid up letter i received an email reminder that my arrears will be debited on 20/10/2015. i then made contact to confirm that my account was closed and they ensured me that it is and that my debit order would not be going off. Low and behold the exact amount get debits from my account today. i phone in to find out what happened and i get told i must go into the bank to stop it or wait 6 working days to get reunded. this was not my fault so i dont feel the need to fix it. and the fact that i confirmed it wont go off i think it is unfair to wait 6 workig days.<br> <br> <br>