Only concerned about milking as much interest out of you as possible

I asked for a settlement letter via e-mail on 8 July already indicating that I will settle, if possible, but will have to otherwise negotiate a revised monthly amount. I also sent reminders asking for a reason why they are not responding. I am STILL waiting for a response. Considering the fact that Covid has killed small businesses and people who had loans may be trying to cope financially whilst still also paying their loans. I suspect they just don't give a sh*t about what Covid has done to people. I had 3 payments left to make and will end up being blacklisted because this company could not care less.