BD
Baile D
1 reviews | Active since Dec 2017
22 Sept 2022, 10:44
ONLINE SERVICE PLATFORM POOR SERVICE
Poor service from the operations is costing me credit score rating. I logged into their online platform to try change debit order details and debit date since May 2022. In June I received a call that my loan is in arrears, paid manually and advised of the debit order change to date they still have not changed the debit date as I am still getting calls from the collections department advising of arrears. WHY DO THEY HAVE AN ONLINE SERVICING PLATFORM IF THE CHANGES ARE NOT EFFECTED. I am now going to move all my RMB products to another bank with better online servicing platform cos clearly something is not right at DirectAxis or RMB
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DirectAxis's replyOfficial
22 Sept 2022, 11:22Hello Baile, Thanks for reaching out to us. Please accept our humble apologies for the unpleasant experience and the inconvenience caused, we are here to assist. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis
DirectAxis's reply22 Sept 2022, 11:22
Official
Hello Baile, Thanks for reaching out to us. Please accept our humble apologies for the unpleasant experience and the inconvenience caused, we are here to assist. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis