once again terrible service
My loan was paid up in the middle of may
they have charged me twice now !!!!
Cant get hold of them and when you do there is nothing happening I sit on the phone for over a hour on hold waiting for someone to answer I need my refund asap!! This is not right it effects our budgets for the month , when we dealing with your incompetence !!!
They are quick to debit but not to rectify there errors
I need my two payments refunded asap !!! The service delivery is pathetic !
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Replies (3)
DirectAxis's replyOfficial
02 Jul 2021, 16:02Hello Tanya, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get your account closed. We are here to assist you until the matter is resolved. Thank you for your details and your settlement payment. When requesting to have your account settled, a settlement letter is drafted, and after receiving your funds the account automatically goes into a closure process. The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you. If you have not requested the settlement quotation this process will have to be logged manually and can take up more time. You are required to send us the proof of payment as it is a banking requirement. You may email all of the above to *** so that we can pass it onto our support team. Team DirectAxis
DirectAxis's reply02 Jul 2021, 16:02
Official
Hello Tanya, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get your account closed. We are here to assist you until the matter is resolved. Thank you for your details and your settlement payment. When requesting to have your account settled, a settlement letter is drafted, and after receiving your funds the account automatically goes into a closure process. The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you. If you have not requested the settlement quotation this process will have to be logged manually and can take up more time. You are required to send us the proof of payment as it is a banking requirement. You may email all of the above to *** so that we can pass it onto our support team. Team DirectAxis
's updateReviewer Update
02 Jul 2021, 16:14This is such nonsense
Nedbank personal loans has settled you directly
i have settled enough loans to know i have never sent a thing in
I need my refund ASAP !!!
You have made me short for this month
I want to speak to management as no one bothers to phone back
Nedbank personal loans has settled you directly
i have settled enough loans to know i have never sent a thing in
I need my refund ASAP !!!
You have made me short for this month
I want to speak to management as no one bothers to phone back
's update02 Jul 2021, 16:14
Reviewer Update
This is such nonsense
Nedbank personal loans has settled you directly
i have settled enough loans to know i have never sent a thing in
I need my refund ASAP !!!
You have made me short for this month
I want to speak to management as no one bothers to phone back
Nedbank personal loans has settled you directly
i have settled enough loans to know i have never sent a thing in
I need my refund ASAP !!!
You have made me short for this month
I want to speak to management as no one bothers to phone back
's updateReviewer Update
02 Jul 2021, 16:15this was settled the 14 may we on the 07 of july !
that is much more then 10 days !!
you have debited me two months
i need my refund asap
that is much more then 10 days !!
you have debited me two months
i need my refund asap
's update02 Jul 2021, 16:15
Reviewer Update
this was settled the 14 may we on the 07 of july !
that is much more then 10 days !!
you have debited me two months
i need my refund asap
that is much more then 10 days !!
you have debited me two months
i need my refund asap