RB
Roger B
1 reviews | Active since Mar 2009
18 Jun 2020, 13:42
ON HOLD for 30+ minutes!
We were kept on HOLD for 39 minutes, just to get a settlement amount.
We need airtime refund, as this is unacceptable!
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Replies (2)
DirectAxis's replyOfficial
18 Jun 2020, 14:43Hello Roger
We have received your review.
Please accept our sincerest apologies for the difficulties experienced trying to get a hold of us. We’re experiencing high call volumes, please bear with us during this difficult time. We have arranged for the settlement letter to be emailed to you.
Team DirectAxis
DirectAxis's reply18 Jun 2020, 14:43
Official
Hello Roger
We have received your review.
Please accept our sincerest apologies for the difficulties experienced trying to get a hold of us. We’re experiencing high call volumes, please bear with us during this difficult time. We have arranged for the settlement letter to be emailed to you.
Team DirectAxis
RB
Roger B's updateReviewer Update
19 Jun 2020, 08:29Its 8 am and we're struggling to get through both your call centre and settlement depts, seriously what is going on there!!!!?
RB
Roger B's update19 Jun 2020, 08:29
Reviewer Update
Its 8 am and we're struggling to get through both your call centre and settlement depts, seriously what is going on there!!!!?