AB
Annalize B
1 reviews | Active since Sept 2020
26 Oct 2020, 15:34
Nothing left to say
Despite various failed attempts to resolve my account telephonically, bad reviews on Hello Peter and countless promises to resolve my account issues, NOTHING has been done yet. No phone calls, no emails, no debit order. This is absolutely pathetic. I wonder if they even know how to get in contact with me?
Helpful (0)
Replies (3)0
Replies (3)
DirectAxis's replyOfficial
26 Oct 2020, 16:18Hello Annalize, Thanks for reaching out to us. We are extremely sorry for the delay in resolving your query, we apologise for any inconvenience we may have caused. We have re-escalated the matter to our management team and will ensure your query is resolved as soon as possible. We will keep you updated until everything is sorted. Team DirectAxis
Best regards,
DirectAxis's reply26 Oct 2020, 16:18
Official
Hello Annalize, Thanks for reaching out to us. We are extremely sorry for the delay in resolving your query, we apologise for any inconvenience we may have caused. We have re-escalated the matter to our management team and will ensure your query is resolved as soon as possible. We will keep you updated until everything is sorted. Team DirectAxis
Best regards,
AB
Annalize B's updateReviewer Update
26 Oct 2020, 16:50Promises made before, but most definitely not kept. The only time I receive response from you guys is when I write a bad review. Then it is also only the one reply on my initial review and nothing further.
AB
Annalize B's update26 Oct 2020, 16:50
Reviewer Update
Promises made before, but most definitely not kept. The only time I receive response from you guys is when I write a bad review. Then it is also only the one reply on my initial review and nothing further.
DirectAxis's replyOfficial
28 Oct 2020, 08:56Hello Annalize, Thanks for responding to us. Please accept our humble apologies for any inconvenience caused. We care about our customers and always try to provide them with the best service while also trying to promote good brand etiquette. We have escalated the matter to our Management Team and will keep you in the loop until everything is sorted. Team DirectAxis
Best regards,
DirectAxis's reply28 Oct 2020, 08:56
Official
Hello Annalize, Thanks for responding to us. Please accept our humble apologies for any inconvenience caused. We care about our customers and always try to provide them with the best service while also trying to promote good brand etiquette. We have escalated the matter to our Management Team and will keep you in the loop until everything is sorted. Team DirectAxis
Best regards,