Not worried about my problems

I have a DirectAxis Loan, I phoned their callcentre for help and it being December I wanted to have them take payment earlier this month and unlike other advanced companies, they are simply unable to do that. I have money NOW not later in the month. so they leave you with no choice to pay manually and then have the debit order BOUNCE later... these companies don't give two *** about consumers and managing debt it all just lip service.