NOT WILLING TO GIVE ME A SETTLEMENT LETTER

<p>I requested for a full and final settlement letter on the 21st of Oct , and still had no response via the customer care email address.I called them today (27 Oct),and I ws told that my payment needs to relfect first before they will issue such a letter.Why??So I can pay you more than the settlement amount, and then wait 12 months for a refund?I was also told that there is no record of my query on the 21st .It is strange though, as I received a response which said the following:Thank you for your correspondence. One of our consultants will be in contact with you within the next 24 working hours, either via email, SMS or telephone.Luckily for myself , I changed my banking details, and I guess you will now be phoning me for money.Hopefully we can resolve this matter quick, as I dont want to resort to the next level of complaints.</p>