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Ambani M

1 reviews | Active since May 2020

12 Jan 2022, 15:04

Not to be trusted

My account was settled in December 2021 after Direct axis had already debited the monthly installment. So today I got a statement from Direct axis indicating that there is amount R970 due to me as the money paid was over. The funny thing is when I call them they request a proof of payment. Like how do you request a proof of payment whilst you have on record the exact amount paid??? What is a proof of payment going to achieve as they have already recorded that there is money due to me? It just shows that there is no transparency on their dealings and they just do not want to refund the money due. Such a pity how such a big Company will lower their standards to this extent. They have all the proof yet want to play hide and sick, it's disgusting.

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Replies (2)
DirectAxis
DirectAxis's reply12 Jan 2022, 16:43
Official
Hello Ambani,  Thank you for reaching out to us.  Please accept our apologies for the inconvenience caused in the process of trying to get your account closed.  We are here to assist you until the matter is resolved.  Thank you for your details and your settlement payment. When requesting to have your account settled, a settlement letter is drafted, and after receiving your funds the account automatically goes into a closure process.  The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you. If you have not requested the settlement quotation this process will have to be logged manually and can take up more time.  You are required to send us the proof of payment as it is a banking requirement.   You may email all of the above to *** so that we can pass it on to our support team.  Team DirectAxis 
AM
Ambani M's update12 Jan 2022, 19:38
Reviewer Update
The account was settled by Nedbank. I do not have the proof of payment. It is frustrating that you are still asking for the proof of payment yet the funds have already cleared on your side and you have recorded same.

You just do not want to process the refund and I do not have time for games and unnecessary back and forths whereas I do not owe you anything anymore.

Please close that account. I am done.