WG
Wynand G
1 reviews | Active since Jun 2021
29 Jun 2021, 13:26
Not so helpful when giving back!
When I app**** for my loan I loaded DA as a beneficiary on my life policy to avoid paying the extra R500+ on their insurance.
I've submitted my forms multiple times with no feedback or comment...and i'm still paying their insurance.
Helpful (0)
Replies (4)0
Replies (4)
DirectAxis's replyOfficial
29 Jun 2021, 15:04Hello Wynand, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. The policy you are going to use must cover everything the DirectAxis Credit Life covers, or it will not be accepted. You are welcome to email them at ***. We’ll escalate your query to our Customer care support team and have them assess your policy. We will also monitor and keep you in the loop until everything is sorted out. Team DirectAxis
Best regards,
DirectAxis's reply29 Jun 2021, 15:04
Official
Hello Wynand, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. The policy you are going to use must cover everything the DirectAxis Credit Life covers, or it will not be accepted. You are welcome to email them at ***. We’ll escalate your query to our Customer care support team and have them assess your policy. We will also monitor and keep you in the loop until everything is sorted out. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
29 Jun 2021, 15:04Hello Wynand, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. The policy you are going to use must cover everything the DirectAxis Credit Life covers, or it will not be accepted. You are welcome to email them at ***. We’ll escalate your query to our Customer care support team and have them assess your policy. We will also monitor and keep you in the loop until everything is sorted out. Team DirectAxis
Best regards,
DirectAxis's reply29 Jun 2021, 15:04
Official
Hello Wynand, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. The policy you are going to use must cover everything the DirectAxis Credit Life covers, or it will not be accepted. You are welcome to email them at ***. We’ll escalate your query to our Customer care support team and have them assess your policy. We will also monitor and keep you in the loop until everything is sorted out. Team DirectAxis
Best regards,
WG
Wynand G's updateReviewer Update
29 Jun 2021, 16:23Thank you. I'll FWD my previous email to you now
WG
Wynand G's update29 Jun 2021, 16:23
Reviewer Update
Thank you. I'll FWD my previous email to you now
DirectAxis's replyOfficial
30 Jun 2021, 08:38Hello Wynand, your documentation has been received and forwarded for assessment. The team should reach out to you once all is in order. Team DirectAxis
Best regards,
DirectAxis's reply30 Jun 2021, 08:38
Official
Hello Wynand, your documentation has been received and forwarded for assessment. The team should reach out to you once all is in order. Team DirectAxis
Best regards,