MP
Makitla P
1 reviews | Active since Nov 2020
10 Nov 2020, 14:49
Not satisfied
I have a problem with your call center's service. I've been trying to get through for the past two weeks with no luck . My account has been paid up yet it still hasn't been cleared on your system. And it is now becoming an inconvonience for me as it affects my credit record.
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DirectAxis's replyOfficial
10 Nov 2020, 15:59Hello Makitla, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience caused, we understand your frustration. We care about our customers and strive to provide them with excellent service. We have escalated the matter to our Recoveries Department. They will look into the matter and assist you as soon as possible and a consultant will be in touch with you. Team DirectAxis
DirectAxis's reply10 Nov 2020, 15:59
Official
Hello Makitla, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience caused, we understand your frustration. We care about our customers and strive to provide them with excellent service. We have escalated the matter to our Recoveries Department. They will look into the matter and assist you as soon as possible and a consultant will be in touch with you. Team DirectAxis