Not reflecting correct payments on statements charging extra costs

<p>I would like to lodge a complaint about directaxis. I was without work for a couple of months not being able to honour my normal payment of R2036.16 for 3 months. After that I made 4 payments, 1 of R4116.46 and 3 of R3111.16 leaving me by end of Feb 2015 with an amount of R802.61 in arrears. Also did they not reflect all the correct payments on their side they skipped one in December 2014. Since March 2015 till October 2015 I paid R2100 per month and from them till now R2200 per month. They have send me a notice that I owe them +/-R8000.00 charging me for Debt Collecters every month. I have lodged many queries with them just sending me incorrect detailed statements. I want this resolved with someone who will actually take time to look at my payments</p>