DB
Desne B
1 reviews | Active since Mar 2009
27 May 2020, 15:11
NOT HAPPY!!!!
I have been calling for days on end now due to a fault that has to be rectified by them. I got through yesterday and the consultant Sharon was supposed to call me back that very day, I received NO phone call. Since then today I have tried 7 times for over a 30min waiting period before the call disconnects automatically to get through to them. How is this possible????????? Someone best call me asap to remedy this situation!
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DirectAxis's replyOfficial
27 May 2020, 16:10 Hello Desne, We’ve received your review. Please accept our sincere apologies for the inconvenience and frustration caused. Please rest assured that we are doing our very best for all our customers and our primary focus during this time is to act responsibly towards them. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
DirectAxis's reply27 May 2020, 16:10
Official
Hello Desne, We’ve received your review. Please accept our sincere apologies for the inconvenience and frustration caused. Please rest assured that we are doing our very best for all our customers and our primary focus during this time is to act responsibly towards them. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis