Not coming back

I've been a client for over 2 years now. And this is actually the first time having this issue. DirectAxis system never update to show my correct number of payments and now they told me I should phone back in 6months time to do a top up.Spoke with a lady and se said it was DirectAxis fault and not mine she will inform the IT department to remove that from the system so that we can continue. This morning I phoned again and the lady told me IT is still busy with it and she will phone me as soon as they finished. And take note this has been same response since Monday.