NM
Nonhlanhla M
1 reviews | Active since Aug 2022
29 Aug 2022, 16:06
Not being assisted trying to get a paid up letter
I had a personal loan with Direct Axis which was handed over to MBD due to my non payment then i did a loan consolidation to clear that debt and the money was paid over to Direct axis early August and every time i call for a paid up letter they send me from pillar to post and i spend R200 on airtime trying to just get a paid up letter they even gave me their legal department number *** which the lady cant even check for me the payment and keeps on putting the phone on that side and that airtime is a financial cost on my side.
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DirectAxis's replyOfficial
29 Aug 2022, 16:38 Hello Nonhlanhla, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience caused in the process of trying to get a paid-up letter from us. We have escalated your feedback to our Accounts Team for assistance. Team DirectAxis
DirectAxis's reply29 Aug 2022, 16:38
Official
Hello Nonhlanhla, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience caused in the process of trying to get a paid-up letter from us. We have escalated your feedback to our Accounts Team for assistance. Team DirectAxis
NM
Nonhlanhla M's updateReviewer Update
30 Aug 2022, 13:58Good Day I've received the paid up letter but I'm not satisfied as the paid up letter does not have my full details and the figures, it only stated that the above account number for this customer (stated only my first name and surname, no ID No) according to our records has be settled in full , no figures
NM
Nonhlanhla M's update30 Aug 2022, 13:58
Reviewer Update
Good Day I've received the paid up letter but I'm not satisfied as the paid up letter does not have my full details and the figures, it only stated that the above account number for this customer (stated only my first name and surname, no ID No) according to our records has be settled in full , no figures