Not a smooth process at all
Good day
I'm sending this on behalf of my Dad. He app**** for a loan 2 weeks ago already. A week ago you requested his proof of address as it doesn't agree to what is on his bank statements. On Friday he received an sms saying that the loan has been paid out. Then over the weekend every day he receives an sms that he needs to upload docs. It's now 2 weeks later and still nothing. I emailed yesterday as well, then a lady called him and said that she is the one that deals with the contracts and there was an error but she will fix it. This was going to be done yesterday. Today the same message comes through of having to submit more documents. What exactly is happening? All he asks is that you give him proper and correct feedback as it seems this loan application is all over the show and no one knows what is happening.
Helpful (0)
Replies (7)0
Replies (7)
DirectAxis's replyOfficial
28 Sept 2021, 12:35Hello Velesca, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused during the process of his application. Your father's application has already been successfully banked. We have requested for one of our consultants to reach out to him. Team DirectAxis
Best regards,
DirectAxis's reply28 Sept 2021, 12:35
Official
Hello Velesca, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused during the process of his application. Your father's application has already been successfully banked. We have requested for one of our consultants to reach out to him. Team DirectAxis
Best regards,
's updateReviewer Update
29 Sept 2021, 06:24Thank you for your response. However, no consultant has called as promised and the money is not reflecting. Something really ***** is happening here, which is very concerning
's update29 Sept 2021, 06:24
Reviewer Update
Thank you for your response. However, no consultant has called as promised and the money is not reflecting. Something really ***** is happening here, which is very concerning
DirectAxis's replyOfficial
29 Sept 2021, 12:08Hello Velesca,
Our teams are currently dealing with your query. We have also asked a consultant from our support team to give you a call.
Team DirectAxis
Our teams are currently dealing with your query. We have also asked a consultant from our support team to give you a call.
Team DirectAxis
Best regards,
DirectAxis's reply29 Sept 2021, 12:08
Official
Hello Velesca,
Our teams are currently dealing with your query. We have also asked a consultant from our support team to give you a call.
Team DirectAxis
Our teams are currently dealing with your query. We have also asked a consultant from our support team to give you a call.
Team DirectAxis
Best regards,
's updateReviewer Update
30 Sept 2021, 06:14Good day
I'm escalating this to the CEO and the entire board of Directors because maybe then this complaint will be taken seriously. I strongly suspect that ***** is happening here. For a couple of days now we are being told that the money was paid, however, nothing is reflecting. We are also continuously being promised that a consultant will call, this is yet to happen. Either staff are treating this as one big joke or they just used to treating clients in an undignified manner. Either way I will search for the email addresses of all members on the board to relay this unapologetically bad and disgusting service received
I'm escalating this to the CEO and the entire board of Directors because maybe then this complaint will be taken seriously. I strongly suspect that ***** is happening here. For a couple of days now we are being told that the money was paid, however, nothing is reflecting. We are also continuously being promised that a consultant will call, this is yet to happen. Either staff are treating this as one big joke or they just used to treating clients in an undignified manner. Either way I will search for the email addresses of all members on the board to relay this unapologetically bad and disgusting service received
's update30 Sept 2021, 06:14
Reviewer Update
Good day
I'm escalating this to the CEO and the entire board of Directors because maybe then this complaint will be taken seriously. I strongly suspect that ***** is happening here. For a couple of days now we are being told that the money was paid, however, nothing is reflecting. We are also continuously being promised that a consultant will call, this is yet to happen. Either staff are treating this as one big joke or they just used to treating clients in an undignified manner. Either way I will search for the email addresses of all members on the board to relay this unapologetically bad and disgusting service received
I'm escalating this to the CEO and the entire board of Directors because maybe then this complaint will be taken seriously. I strongly suspect that ***** is happening here. For a couple of days now we are being told that the money was paid, however, nothing is reflecting. We are also continuously being promised that a consultant will call, this is yet to happen. Either staff are treating this as one big joke or they just used to treating clients in an undignified manner. Either way I will search for the email addresses of all members on the board to relay this unapologetically bad and disgusting service received
DirectAxis's replyOfficial
30 Sept 2021, 13:14Hello Velesca,
We have escalated your query for further investigation as to why your father has not been updated on his application.
Our team will reach out to the applicant in due course.
Team DirectAxis
We have escalated your query for further investigation as to why your father has not been updated on his application.
Our team will reach out to the applicant in due course.
Team DirectAxis
Best regards,
DirectAxis's reply30 Sept 2021, 13:14
Official
Hello Velesca,
We have escalated your query for further investigation as to why your father has not been updated on his application.
Our team will reach out to the applicant in due course.
Team DirectAxis
We have escalated your query for further investigation as to why your father has not been updated on his application.
Our team will reach out to the applicant in due course.
Team DirectAxis
Best regards,
's updateReviewer Update
30 Sept 2021, 13:16I have escalated to Mr Robert Gwerengwe as well.
's update30 Sept 2021, 13:16
Reviewer Update
I have escalated to Mr Robert Gwerengwe as well.
DirectAxis's replyOfficial
01 Oct 2021, 10:57Hello Velesca,
We've received feedback that the application was approved and paid out.
Team DirectAxis
We've received feedback that the application was approved and paid out.
Team DirectAxis
Best regards,
DirectAxis's reply01 Oct 2021, 10:57
Official
Hello Velesca,
We've received feedback that the application was approved and paid out.
Team DirectAxis
We've received feedback that the application was approved and paid out.
Team DirectAxis
Best regards,