BK
BUSISIWE K
1 reviews | Active since May 2016
12 Jun 2020, 11:55
Not a satisfied customer
I have been trying to apply for holiday break for my loan, and when I send an email I always get an sms saying I must apply via FNB app of which I don't have the loan is deducted from my CAPITEC account yes I have a joint bond with my husband via FNB the account its his not mine. I have tried calling but you hold forever. An agent called me 1 time and I explained my problem she said she fixed it and I must try to send another email but I still get same Sms's. Please I need other way to apply.
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DirectAxis's replyOfficial
12 Jun 2020, 12:47 Hello BUSISIWE, We have received your review. Apologies, this isn't the experience we aim to provide. We implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply12 Jun 2020, 12:47
Official
Hello BUSISIWE, We have received your review. Apologies, this isn't the experience we aim to provide. We implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis