JF
Johan F
1 reviews | Active since Jul 2014
07 May 2020, 08:59
Non/Poor Cash Flow Relief service
I Have app**** for cash flow relief from Direct axis i receive and email stating that i have been successful and will be contacted for arrangements, its almost a month and had no call from any one. Today i called to find out whats going on to be passed from one to another call center agent, but i have received a statement that i need to pay my account the end of the month and i must call them back on the 15th again.
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DirectAxis's replyOfficial
07 May 2020, 09:59Hello Johan, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. Please rest assured that we will escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply07 May 2020, 09:59
Official
Hello Johan, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. Please rest assured that we will escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis