none existent customer service- its disgusting

So this is always my experience when i try an apply for a loan with DirectAxis. i called today and app**** for a loan with a consultat by the name of Ziyanda. we did the application and my loan was approaved. she then said that she is going to do some check with FNB and will call me back shortly to complete the application. This was over two hours ago. i have since called back numerous times and (based on experience if i dont call back, they will call back DAYS later. i have had the phone hung on be four times. Two of those times was when i asked to speak to a supervisor. now i have been told that Ziyanda is busy with a client on the phone and she will call me when she is done. i already know she is not going to call me. The customer service expremely sucks. especially when you start getting conflicting responses. two people today told me i dont need to submitted my pay slip and one person told me they cannot forward with application as they are awaiting my pay slip.

Direct Axis has no customer service. it really doesn't. their service his greatly disappointing.