KP
Kadian P
1 reviews | Active since Jul 2020
30 Jul 2020, 10:34
None existant customer service
App**** for COVID19 cashflow relief, was approved in May2020 and dispite the new agreement for debits to resume in September 2020, my account is still being debited. Call Center agents completely useless and only knows how to transfers you around or stay on hold for up to and hour.
Helpful (0)
Replies (1)0
Replies (1)
DirectAxis's replyOfficial
31 Jul 2020, 09:20Hello Kadian, We have received your review. Apologies, this isn't the experience we aim to provide. We care about our customers and we are trying our best to be able to assist all of those who are experiencing additional financial difficulties at this time. We've followed-up with our COVID-19 support team and will feedback as soon as possible. Team DirectAxis
DirectAxis's reply31 Jul 2020, 09:20
Official
Hello Kadian, We have received your review. Apologies, this isn't the experience we aim to provide. We care about our customers and we are trying our best to be able to assist all of those who are experiencing additional financial difficulties at this time. We've followed-up with our COVID-19 support team and will feedback as soon as possible. Team DirectAxis