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carrie S
1 reviews | Active since Dec 2017
29 Apr 2020, 23:28
NON-RESPONSIVE, EMPTY PROMISES, REFUND REQUESTED, PAYMENT RELIEF REQUESTED - TO NO AVAIL!!!!
I see that there are NUMEROUS complaints about DirectAxis taking their money immediately even though people have requested assistnace/ holiday on their payments etc.
I first emailed on te 7th April and to date - 20 days later, no response besides a STUPID AUTOMATED EMAIL from them......
I have smsed - same here - automated stupid response.
I have called R80.00 worth of airtime - with empty promises of "yes, you qualify for assistance and it will be processed, just email us blah blah blah" the last phonecall on 25th April the gentlemen promised someone woud call me back that same day -NOTHING !!!
Even a 1 star rating is too much to offer....
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DirectAxis's replyOfficial
30 Apr 2020, 08:35Hello Carrie We have received your review. Please accept our sincerest apologies, we recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We'll look into this immediately and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply30 Apr 2020, 08:35
Official
Hello Carrie We have received your review. Please accept our sincerest apologies, we recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We'll look into this immediately and arrange for a consultant to call you. Team DirectAxis