1 reviews | Active since Aug 2016
Non-existing Customer Service
<p>I had a loan with DirectAxis before a couple of years ago and their service were excellent. A couple of months ago I had to takke out a loan again and from finish to start the service was a disaster.</p> <p>They deduct my payment before my salary is deposited each month. I have been emailling, sending call request and phoning them (stayed on the line for longer than 10 minutes) with no answer. </p> <p>I do not know what happened to their service in the meantime, but my last option now is to go to the ombutsman. All just to change a debit order date...</p> <p> </p>
Hello, thank you for letting us know. You'll be happy to hear that your feedback is being looked into and that a consultant will be in touch with you. We hope to clear things up shortly.
Hello, thank you for letting us know. You'll be happy to hear that your feedback is being looked into and that a consultant will be in touch with you. We hope to clear things up shortly.
Hi
We are able to confirm that a consultant has been in touch with you and resolved the matter.
We are pleased that we could assist you and resolve the matter. Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
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Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We are able to confirm that a consultant has been in touch with you and resolved the matter.
We are pleased that we could assist you and resolve the matter. Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team