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Sumi L

1 reviews | Active since Oct 2018

25 Sept 2020, 09:13

Non-existent customer service- PATHETIC!

Direct Axis doesn't even deserve 1 star The service is beyond pathetic unless they are trying to make a sale. I have called a countless number of times while consultants either drop the call when they hear my request and after making me wait over 20 minutes each time or there is simply no answer. Is this the way you treat your customers?

I had made full payment (settlement) for my account over 2 weeks ago and yet today, the debit order had still gone off my account and there is no answer on all the provided lines. I have requested for call backs which have been ignored and the USELESS consultants don't even understand how to read the account. How stupid are your staff????? I want my settlement letter, and my money returned!

I will NEVER do business with this Bull**** company again, and WILL DEFINITELY BE TELLING EVERYONE I KNOW ABOUT THE DISGUSTING SERVICE.

0
Replies (3)
DirectAxis
DirectAxis's reply25 Sept 2020, 13:23
Official
Hello Sumi,  We’ve received your review.  Please accept our apologies for the delay in assisting you with your request. Some of our consultants are working remotely and are sometimes experiencing technical glitches which are caused by poor network connectivity. This is not an excuse, we’re working very hard to try and fix these issues so that we can deliver the excellent service we strive to deliver to our customers.  We’ll ask our support team to call you in order to assist.  Team DirectAxis 
SL
Sumi L's update28 Sept 2020, 11:59
Reviewer Update
As expected... I'm still waiting for that call

The service is sickening, really
SL
Sumi L's update01 Oct 2020, 11:41
Reviewer Update
STILL. WAITING.

AND I WANT MY REFUND. YOU PEOPLE ARE QUICK TO RUN THE DEBIT ORDER BUT ITS A THOUSAND EXCUSES BEFORE I GET MYY MONEY BACK.

DISGUSTING!!!!