Non existent customer service

<p>My loan acount with DirectAxis has always been paid by monthly debit order and has never been in arrears. Last year I was retrenched and fortunately I had taken out loan insurance with them so the insurance paid the acccount for six months from October through to March. My account was stilll never in arrears but each month since October there is a collection charge of R148 added to my account ant automatically reflects as arrears. I have never been in arrears and have never had a phone call from Direct Axis asking for money so why the collectioon charge. Every month I send an email querying this charge and they have reversed it. HOWEVER, for the past two months they have not been responding to my emails and the colection charge and arrears stilll reflect on my account. *******! Charging people fees that are not legitimate!!! SHOCKING. How many unsuspecting people are you doing this to???</p>