Nobody contacted me, still no refund after a week.
I previously complained on this site about DirectAxis asking me for the same documents over and over again, and refusing to accept bank statements showing my additional income. They owe me my initiation fee's refund.
A representative then answered my complaint here and promised that somebody would contact me.
Needless to say, nobody's contacted me and my initiation fee has still not been refunded.
Helpful (0)
Replies (5)0
Replies (5)
DirectAxis's replyOfficial
15 Feb 2019, 15:21Hello, apologies, this isn't the experience we aim to provide. We'll ask a consultant to contact you urgently. Team DirectAxis
DirectAxis's reply15 Feb 2019, 15:21
Official
Hello, apologies, this isn't the experience we aim to provide. We'll ask a consultant to contact you urgently. Team DirectAxis
's updateReviewer Update
22 Feb 2019, 12:12Once again, it's now 2 weeks later.
No response. No phone call. No SMS. No email. No refund.
Seems that litigation is all that remains because clearly your shockingly unprofessional colleagues have no intention of contacting me.
's update22 Feb 2019, 12:12
Reviewer Update
Once again, it's now 2 weeks later.
No response. No phone call. No SMS. No email. No refund.
Seems that litigation is all that remains because clearly your shockingly unprofessional colleagues have no intention of contacting me.
DirectAxis's replyOfficial
22 Feb 2019, 13:20 Hello Mr Barnard, we've been in touch with the bank regarding your refund and will let you know as soon as they confirm when the refund will be paid out. One of our consultants will call you today to clarify things. We sincerely apologise for the delay.
DirectAxis's reply22 Feb 2019, 13:20
Official
Hello Mr Barnard, we've been in touch with the bank regarding your refund and will let you know as soon as they confirm when the refund will be paid out. One of our consultants will call you today to clarify things. We sincerely apologise for the delay.
's updateReviewer Update
27 Feb 2019, 15:31Since nobody contacted me, I eventually AGAIN phoned Direct Axis again last week. They told me it would take 10 business days for the refund to be processed. Now I'd asked for the refund on the 7th of February, so by tomorrow we're going for 15 business days. Guess what? No refund received yet. Just silence, lies, broken promises and BS.
Once again, to say your so-called service is *******, would be to insult fecal matter. I suggest you invest in a large tent for your next office building, as you are clearly running a circus.
's update27 Feb 2019, 15:31
Reviewer Update
Since nobody contacted me, I eventually AGAIN phoned Direct Axis again last week. They told me it would take 10 business days for the refund to be processed. Now I'd asked for the refund on the 7th of February, so by tomorrow we're going for 15 business days. Guess what? No refund received yet. Just silence, lies, broken promises and BS.
Once again, to say your so-called service is *******, would be to insult fecal matter. I suggest you invest in a large tent for your next office building, as you are clearly running a circus.
DirectAxis's replyOfficial
13 Mar 2019, 13:55We're pleased to let you know that the refund has been deposited in your account. Kind regards.
DirectAxis's reply13 Mar 2019, 13:55
Official
We're pleased to let you know that the refund has been deposited in your account. Kind regards.