HG
Henry G

1 reviews | Active since Mar 2018

03 May 2022, 11:08

NO Words to explain ************ actions

This company has now proven that they are a company that cannot be trusted. I've lodge numerous complaints, but still waiting on a written answer. Out of the blue they deducted the monthly payment from my account on 29 April 2022,2 days before my contractual agreement. So they should debit my account withe same amount they claimed from me,for making a payment, less than a working day late. Now on 3 May 2022,this same company again took it upon themselves to deduct the same amount from my account. This is how they conduct business, without shame. I'm still waiting onto what happened to my money I paid by electro ic transfer on 1 April 2022. I would like for this company to tell everyone using this platform how they do business, without respect for loyal clients, who pays their accounts on time,without skipping a payment.

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Replies (1)
DirectAxis
DirectAxis's reply03 May 2022, 13:43
Official
Hello Henry, Thanks for reaching out to us.  We want to apologise for the experience you’ve had.  It’s not our usual standard and we understand how frustrating this delay must be.  We’re sorry that you’ve had to spend so much time on this.   We have escalated your feedback to our Customer Relationship Management Team and a consultant will be in contact with you.   Team DirectAxis