No update after account paid up

Had a personal loan from Clientele via Direct Axis... Had an arrangement with an attorney to pay account up in 12 months. 7 months in Direct changed attorneys and said I should send the arrangement in place to new people to update their systems. Did all that more then 4 times and still they could not get it right. In Feb 2015 the last payment has been made, Send email to Direct axis and the attorney with the POP and I requested paid up letter from Direct and the Attorney . Still to date I have never received an email from Direct Axis or any feedback, Just getting calls regular from the Attorney saying the account is still outstanding . Explain to them the story ,they will investigate and get back to me. Only for a new agent to phone in 2 weeks and its the same old story over again. <br>