PS
Pieter S
1 reviews | Active since Jan 2010
13 Jul 2020, 11:22
No understanding from DirectAxis
I have been trying to apply for COVID-19 debt relief. I have tenants in 2 of my properties which can no longer make their rental payments. I also had my wife which could not work as an estate agent due to the lockdown. Their reply the whole time is they want a formal letter from my employer. I keep on explaining it is not my fixed salary that is impacted but it is this other income which I am no longer receiving which has caused me to be in a position that I can no longer meet my financial obligations. Even with all of this explanation I am not getting any responses or any willingness from them to assist during this period.
Helpful (0)
Replies (1)0
Replies (1)
DirectAxis's replyOfficial
14 Jul 2020, 09:08 Hello Pieter, We have received your review. We are sorry to hear of your unfortunate situation. We care about our customers and we are trying our best to be able to assist all of those who are experiencing additional financial difficulties at this time. We've followed-up with our COVID-19 support team and will feedback as soon as possible. Team DirectAxis
Best regards,
DirectAxis's reply14 Jul 2020, 09:08
Official
Hello Pieter, We have received your review. We are sorry to hear of your unfortunate situation. We care about our customers and we are trying our best to be able to assist all of those who are experiencing additional financial difficulties at this time. We've followed-up with our COVID-19 support team and will feedback as soon as possible. Team DirectAxis
Best regards,