RG
Reinhardt G
1 reviews | Active since Oct 2022
04 Dec 2024, 12:46
No show (poor service) Directaxis.
Poor service especially after I received intructions what to do from them.
Followed the instructions, but the number provided you get no help on. Preceeded with sending an 2 emails to their customer care and couldnt even bother to assist.
Quick to phone in order to get their payment(which I have never missed) but when you need help and assistance, they are nowhere to be seen.
Really dissapointing service.
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Replies (1)
DirectAxis's replyOfficial
04 Dec 2024, 13:42Good Day Mr Reinhaart Grobbelaar Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF.
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF.
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Best regards,
DirectAxis's reply04 Dec 2024, 13:42
Official
Good Day Mr Reinhaart Grobbelaar Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF.
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF.
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Best regards,