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cC
chad C

1 reviews | Active since Apr 2013

16 Jun 2016, 09:50

No settlement quote

<p>I've been requesting DirectAxis to either email me or phone with regard to my loan settlement amount for the past 2 months quote success. I've tried numerous times contacting someone that can assit me but each call either does not answered or I get an assistant telling I will receive a call in the next 24 hours. I've also emailed requesting a settlement quote with no response . It feels as if DirectAxis is dragging this procedure out to keep their clients paying interest on their loans. Can someone please resolve this</p>

0
Replies (6)
DirectAxis
DirectAxis's reply16 Jun 2016, 10:20
Official

Hi

We apologise for your experience. Thank you for getting in touch with us.

Please forward your email onto ********** and we will have your request attended to.

Kind regards

Customer Relationship Management Team

Best regards,

cC
chad C's update21 Jun 2016, 13:48
Reviewer Update

Thanks for the quick response, could you please contact my wife on *** and let her know what the settlement amount is please, my phone is in for repairs

DirectAxis
DirectAxis's reply21 Jun 2016, 14:26
Official

Hi

Thank you for the feedback.

We will forward your request to the relevant department.

Kind regards,
DirectAxis Customer Relationship Management Team

Best regards,

DirectAxis
DirectAxis's reply22 Jun 2016, 07:34
Official

We have been unable to get hold of your wife via mobile phone.

Please confirm the settlement period requested as well as email address you would prefer to have your letter sent to.

Best regards,

DirectAxis
DirectAxis's reply23 Jun 2016, 09:05
Official

Hi

We are able to confirm that a consultant has been in touch with you and resolved the matter.

Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.

Kind regards,
DirectAxis Customer Relationship Management Team

Best regards,

cC
chad C's update05 Jul 2016, 16:55
Reviewer Update

Finally after someone looking into what the settlement amount was, I was refunded for overpaying