ME
Marilyn E
1 reviews | Active since Dec 2011
12 Aug 2017, 08:47
No settlement
<p>On tuesday, 8 August 2017, I phoned DirectAxis and obtained a settlement value. They promised to email document contaoning settlement to mre with account details. Later the same day, nothing received, called again and was promised it would be sent. By thursday, nothing received and sent an email because they said the settlement given was only valid till friday ss interest accumulates daily. Still nothing received and no response to email. I refuse to pay more than the amount given telephonically on tuesday as I have attempted several times to obtain final figures.</p>
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Replies (3)
DirectAxis's replyOfficial
14 Aug 2017, 08:42Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. Alternatively please do call us on *** or if you’d prefer email us at ***. Team DirectAxis
Best regards,
DirectAxis's reply14 Aug 2017, 08:42
Official
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. Alternatively please do call us on *** or if you’d prefer email us at ***. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
14 Aug 2017, 13:31We are able to confirm the letter has been sent. Please confirm receipt there of.
Best regards,
DirectAxis's reply14 Aug 2017, 13:31
Official
We are able to confirm the letter has been sent. Please confirm receipt there of.
Best regards,
DirectAxis's replyOfficial
15 Aug 2017, 09:17Hello, we're pleased to inform you that everything has been cleared up. If you still have any questions or you need further assistance, please let us know. Team DirectAxis
Best regards,
DirectAxis's reply15 Aug 2017, 09:17
Official
Hello, we're pleased to inform you that everything has been cleared up. If you still have any questions or you need further assistance, please let us know. Team DirectAxis
Best regards,