No service to replace existing DirectAxis (Hollard) Credit Life Insurance

Item: DirectAxis
Rating: 1
Author: Robert M

I am extremely frustrated with DirectAxis, as we want to replace group life insurance, via Hollard, to another insurer. We sent the necessary information to ********** on 28/09/2018 (new contract documentation & cession form), but after several attempts to follow-up, there has just not been any response from DirectAxis. Seeing that we have not received any response from them directly, it has left me with no other option than to complain on a public forum.

Helpful (0)

Replies (2)

DirectAxis's replyOfficial

12 Oct 2018, 08:23

Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis

DirectAxis's reply12 Oct 2018, 08:23

Official

Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis

DirectAxis's replyOfficial

24 Oct 2018, 12:03

Hello, we’re pleased that a consultant has been in touch with you, and that everything has been cleared up. If you still have any questions or you need further assistance do let us know.

DirectAxis's reply24 Oct 2018, 12:03

Official

Hello, we’re pleased that a consultant has been in touch with you, and that everything has been cleared up. If you still have any questions or you need further assistance do let us know.