HP
Heidi P
1 reviews | Active since May 2020
13 May 2020, 11:16
No service nor any reply on emails
After numerous calls and emails I'm still waiting for a Direct Axis agent to call me regarding my debit order query. I've called and held more than a hour, just to put the phone down. They quick to take the money but not quick to resolve queries, this is the first time that I really struggle with them in the past the customer service was excellent.
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DirectAxis's replyOfficial
13 May 2020, 14:35Hello Heidi, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. We care about our customers and our primary focus during this time is to act responsibly towards them. Please rest assured that we will escalate the matter to our support team and arrange for a consultant to contact you. Team DirectAxis
DirectAxis's reply13 May 2020, 14:35
Official
Hello Heidi, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. We care about our customers and our primary focus during this time is to act responsibly towards them. Please rest assured that we will escalate the matter to our support team and arrange for a consultant to contact you. Team DirectAxis