No Service - No Client Care

I requested my details to be changed in May - both email and contact numbers and asked for a statement to be emailed to me but to date have received no monthly statement, NOTHING.

When I try to call your call centre or client care numbers, the automated voice prompt asks for my ID, tells me there are technical difficulties, tells me to call again later, and then cuts me off every single time.

You are a financial institution - I also work for one in a very senior position for the biggest bank on this continent - and I can tell you now, you are not adhering to TCF principles or the provisions of the CPA!

If a client requests a statement, you need to provide it to them in a reasonable amount of time. Nothing for the last three months is not a reasonable amount of time. My contact details have also not been updated so I cannot even make the changes myself on your website because all my old details are on there and asks me for an OTP on a non-existing number that I asked to be changed in May already.

Would not recommend your business to anyone.